Holly Marcer

As an Interim Team Leader, I am responsible for leading and supporting a team to deliver high-quality employment support services that drive sustainable outcomes for participants. I oversee performance, quality, and compliance across the programme, using a data-driven approach to monitor progress and identify areas for improvement. 

Through a coaching-led leadership style, I focus on developing my team’s capability, enhancing engagement, and ensuring individuals receive tailored support to overcome barriers and progress into employment. I play a key role in fostering a positive, high-performing culture that aligns with organisational goals while maintaining a strong focus on customer outcomes and continuous improvement.

I am currently working as an Interim Team Leader for Coalville and Melton at Acorn Training, bringing over 8 years’ experience within the employability and skills sector. I began my career as a Business Administration Apprentice and have progressed through a range of roles focused on employment support, coaching, and performance development, giving me a well-rounded understanding of both frontline delivery and operational leadership. 

In my current position, I lead and support teams to achieve high performance across the Restart programme, driving quality, compliance, and strong customer outcomes. I take a data-driven and coaching-led approach to leadership, focusing on performance optimisation, staff development, and creating a culture of accountability, wellbeing, and continuous improvement. I am particularly passionate about empowering individuals and teams to reach their full potential while delivering impactful, sustainable results. Alongside my role, I am further developing my expertise through a Level 4 Learning and Skills Mentor apprenticeship.

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