Employment Coach - Newcastle-Under-Lyme

Department: Employability

Employment Type: Permanent - Full Time

Location: Newcastle Under Lyme

Compensation: £27,900 / year

Description

An exciting opportunity for you to develop your career with the third fastest growing training provider in the United Kingdom. Acorn Training is a highly successful, skills, justice, employment and health provider with strong corporate values and inclusive ethos – winner of The World Skills UK Social Inclusion and Diversity Network of the Year award.

You will join us at our most exciting time, with strong plans to double the size of the business each year over the next 5 years, spearheading opportunities to get The United Kingdom back to work and improving the skills of the workforce; enabling strong and sustainable future careers for all.

Key Responsibilities and Key Performance Indicators

Manage a customer case load effectively to ensure customer realise their full potential and move into sustainable employment
Provide one to one information, advice and guidance sessions to customer currently seeking sustainable employment
Prepare job search materials and differentiated products to meet the needs of the customer
Work with local employers and develop an awareness of the local labour market to identify key opportunities for customer and employers
Support and sign post customer identified pastoral needs
Provide information, advice and guidance on learning programmes and qualifications
Coach customers and promote positive behaviours associated with employment
Monitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual requirements
Keep accurate records to monitor customer progress towards individual goals, setting effective SMART targets
Work with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents offenders and offenders in the community
Identify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skills
Ensure that policies with regards to Child and Adult at Risk are adhered to
Ensure that policies with regards to Data Security are adhered to
Maintain a positive and professional company image at all times
Support the company Quality Policy and Information Security priorities
Support the company’s equality of opportunity statement at all times
Work safely, supporting the company Health and Safety Policy
Perform any additional requests in line with the key responsibilities of this role

Key Performance Indicators

Referrals to schemes within Acorn Training
Monitoring outcomes for each candidate
Face to Face meetings which each candidate in line with company expectations and standards
Customer service satisfaction

Skills, Knowledge and Expertise

Qualifications and specific training

Full NVQ Level 2 in customer service, business administration, accounting, or IT
GCSE (or equivalent) in English Language and Mathematics
Level 2 IT Qualification, such as ECDL (European Computer Driving Licence)
Level 3 Information, Advice and Guidance qualification
IEP Accredited Sector Induction (Level 2)
IEP Accredited Certificate in Employability Practice (Level 3)
First Aid at Work Certificate
IOSH Health and Safety Qualification

Experience

Skills for Life awareness
Knowledge of the local labour market

Knowledge

Barriers to learning and employment
How to support customer and promote independence
Support strategies for various customer specific needs
Delivery of Learning and Skills Council and/or DWP contracts

Skills

Full Driving licence with access to a car with Business Insurance
The ability to work under pressure in a highly performance driven organisation
The ability to work effectively as part of a team
The ability to work accurately and actively programme solving
The ability to reflect on your own performance to support quality improvement
The ability to manage time effectively and plan your own work load
The ability work with little supervision or guidance
The ability to maintain one’s own motivation when things are getting tough
The ability to be proactive
The ability to understand one’s own limitations within the role

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

Please get in contact with recruitment@acorntraining.co.uk to discuss alternative options you may require, or alternative application methods

Key Responsibilities and Key Performance Indicators

Skills, Knowledge and Expertise

About Acorn Training